1300 100 556

242 Angas St
Adelaide, 5000
Australia

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Online Service Agreement

Developing Links Service Agreement Terms

To utilise services provided by Developing Links and by accepting the details outlined in this service agreement, the participant/nominated representative, will provide Developing Links with their NDIS number and plan details.

Responsibilities of Developing Links.

Developing Links agrees to provide the participant:

  • Break down your NDIS plan, explain the multiple funding sections and advise what they can be used for, dependent on item & if a support coordinator is involved.

  • Planned budget.

  • Set up and pay invoices for therapists and other providers.

  • Monthly statements so that you are aware of what has been paid out of your NDIS plan and what is the overall balance of the plan.

  • Advise when funding is getting low.

  • Communicate when unusual payments are pending.

  • Monthly reports on how funding is being used.

  • Support in identifying suitable providers for your needs.

Responsibilities of the Participant\Nominated representative.

The participant/participant’s representative agrees to:

  • Provide Developing Links with information on how they would like to utilise their funding provided in their NDIS plan.

  • Treat Developing Links with respect and courtesy.

  • Communicate with Developing Links if there are any concerns about the supports being provided.

  • Give the required notice if requesting to end this Service Agreement.

  • Inform Developing Links immediately if the participants NDIS plan is suspended or replaced with a new plan or if the participant ceases to be a participant in the NDIS.

Payment of Invoices

By naming Developing Links to provide plan management services for you, Developing Links will claim the nominated monthly fee for provision of supports (agreed upon in Schedule of Services) through the NDIS portal. This will ensure the budget developed will be maintained.

Providers will directly send Developing Links an invoice for services provided. Once invoices are received by Developing Links at accounts@developinglinks.com.au payment of services will be electronically be paid within 14 days.

Changes to your NDIS Plan

You are notified of any changes or cancellation of the NDIS plan which has been nominated for Developing Links to plan manage, you will be responsible in notifying Developing Links immediately with the relevant details in writing. 

Changes to the Service Agreement

If changes to this service agreement are required by either party, a review is to be scheduled to discuss proposed changes. All changes to the service agreement are required in writing and to be signed and dated by both parties. 

 

Ending this Service Agreement

If either party identified in this Service Agreement (participant or Developing Links] requests this Service Agreement to cease, notification of one-month notice is required.

 

If either party is found to seriously breach the details outlined in the Service Agreement requirement of one-month notice will be waived.

Feedback, Complaints and Disputes

If you wish to give the provider feedback or make a complaint the participant can email Brendan Hookway (Director) on brendan@developinglinks.com.au or by contacting Developing Links on 1300 100 556.

If you are not satisfied or feel your grievance has not been adequately addressed, the participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.

Goods and services tax (GST)

For the purposes of GST legislation, the Parties confirm that:

  • A supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participants NDIS plan currently in effect under section 37 of the NDIS Act;

  • Developing Links will pay GST as per specified in the National Disability Insurance Scheme Act 2013.

 

Schedule of Supports

Financial Intermediary
Set-up costs (26003)  (14_033_0127_8_3)

  • Loading of client details into client management system

  • Receipt of funding

  • Setting up client account within finance system

  • Loading plan and setting service and budget allocation

$222.85 once only payment (Subject to changes in the NDIS price guide)

Financial Intermediary monthly processing (26004) (14_034_0127_8_3)

  • Reconciling client balances

  • Paying supplier invoices on behalf of client

  • Processing client re-imbursement claims

  • Tracking expenditure against client budget

  • Monthly statements of expenditure and available funding

  • Assisting with purchases

  • Trouble shooting

  • Client liaison – emails, phone calls etc.

12 @ $100.18 = $1202.16 (Subject to changes in the NDIS price guide)